年底电话：感谢老客户，说清价格、放假和一月会议
AI角色、对话和声音都由 AI 生成，只用于练习。
这一场在哪里，发生了什么？
十二月中旬，芝加哥时间上午十点，你从国内工厂给芝加哥的老客户打电话
年底了，你给合作三年的老客户 Greg 打电话。他是一家家居用品进口商的采购经理，今年下了 6 个 40 尺柜，比去年多 2 个。除了道谢，你还要再为九月晚到的那批货道歉，讲清明年价格和春节放假安排，并约一个一月的视频会。
和谁对话？
- Greg
- 美国口音。家居用品进口商采购经理，友好健谈，年底心情放松，但对涨价很谨慎
- Dana
- 美国口音。Greg 的助理，中途接进电话管日程，做事干脆
你要做到什么？
祝节日快乐并感谢今年 6 个柜；再次为九月晚到 7 天的货道歉，说明已换船公司；说明一季度价格不变、3 月 31 日后可能涨 3%，接住对方对涨价的顾虑；提醒春节放假和 12 月 31 日下单截止；跟助理 Dana 约好 1 月 15 日或 16 日、芝加哥时间上午 9 点的视频会。
这一场轮到你开口 5 次：
- 问候致谢
- 再次道歉
- 讲价格
- 春节安排
- 约视频会
全文：这一场怎么说？
中英对照，不用注册。每一句都能点「听」，录音就是 App 里这一场的录音，只有角色的台词。轮到你的地方，写着你想说的意思、三种说法和值得记住的说法：能说清是短句，先保证对方听懂；自然是同事平时会说的；高密度更紧凑、信息更多。
GregHi, Greg Walsh speaking. Oh! Great to hear from you. How's everything at the factory?
你好，我是 Greg Walsh。哦！很高兴接到你电话。工厂那边一切都好吗？
听懂：Great to hear from you 很高兴接到你的电话 · How's everything 一切都好吗
轮到你：问候致谢
问候、祝节日快乐，感谢他今年下了 6 个柜，比去年多 2 个。
你想说的意思：都挺好，谢谢！节日快乐，Greg。就是想谢谢你今年下了 6 个柜，比去年多了两个，真的很感谢。
- 能说清Everything is good, thanks. Happy holidays, Greg! Thank you for six containers this year. That's two more than last year.
- 自然All good, thanks! Happy holidays, Greg. I just wanted to say thank you for the six containers this year, two more than last year.
- 高密度All good here, thanks! Happy holidays, Greg. I just wanted to say a big thank you: six containers this year, up two from last year. We really appreciate it.
| 值得记住的说法 | 中文 |
|---|---|
| Happy holidays | 节日快乐美国年底通用的祝福 |
| I just wanted to say … | 就是想跟你说……打电话说明来意，很自然 |
| up two from last year | 比去年多两个 |
| We really appreciate it. | 我们真的很感谢比 thank you 更正式一点 |
GregAw, thanks! It's been a great year for us too. Your kitchen stuff sold really well. So, what else is on your list?
哎，谢谢！我们今年也很不错。你们的厨房用品卖得特别好。那你还有什么要说的？
听懂：kitchen stuff 厨房用品 · what else is on your list 你还有什么要说的
轮到你：再次道歉
再提九月晚到 7 天的那批货，道歉，说明已换船公司，明年不会再发生。
你想说的意思：我还想再为九月那批货道个歉，晚到了一周。我们已经换了船公司，明年不会再这样了。
- 能说清I want to say sorry again about September. That shipment was seven days late. We changed our shipping company. It won't happen next year.
- 自然I also want to apologize again for the September shipment. It arrived a week late. We've switched to a new shipping line, so it won't happen again.
- 高密度I also want to apologize again for the September shipment coming in a week late. We've switched to a new shipping line, so you won't see that again.
| 值得记住的说法 | 中文 |
|---|---|
| apologize again for … | 再次为……道歉比 say sorry 正式 |
| switched to a new shipping line | 换了新的船公司shipping line＝船公司 |
| you won't see that again | 不会再出现了站在客户角度说，更让人放心 |
GregThanks for bringing it up. Shipping's been a headache for everyone this year. Okay, my boss will ask: what about prices next year?
谢谢你主动提。今年海运谁都头疼。好，我老板肯定会问：明年价格怎么样？
听懂：bringing it up 主动提起这件事 · a headache 让人头疼的事
轮到你：讲价格
说明明年一季度价格不变，3 月 31 日以后可能涨 3% 左右。
你想说的意思：一季度价格不变。3 月 31 日以后可能要涨 3% 左右。
- 能说清Prices stay the same in Q1. After March 31st, they may go up three percent.
- 自然We're keeping prices the same through Q1. After March 31st, they may go up by about three percent.
- 高密度We're keeping prices flat through Q1, but after March 31st we may have to go up by around three percent.
| 值得记住的说法 | 中文 |
|---|---|
| keeping prices flat | 价格保持不变flat＝不涨不跌 |
| through Q1 | 整个一季度Q1 读作 Q one |
| go up by around three percent | 上涨约 3% |
GregHm, any increase is a tough sell with my boss. Let's dig into that in January. Anything else I should plan around?
嗯，涨价我很难跟老板交代。这个一月再细聊吧。还有什么我需要提前安排的吗？
听懂：a tough sell 很难让人接受 · dig into 深入讨论 · plan around 提前考虑进计划
轮到你：春节安排
提醒工厂春节 1 月 25 日到 2 月 8 日放假，春节前要出货的单请在 12 月 31 日前下。
你想说的意思：提醒一下：我们春节 1 月 25 日到 2 月 8 日放假。春节前要出的货，请在 12 月 31 日前下单。
- 能说清Yes. We are closed for Chinese New Year from January 25th to February 8th. Please order by December 31st.
- 自然Yes, just a heads-up: we're closed for Chinese New Year from January 25th to February 8th. For shipping before then, please order by December 31st.
- 高密度Just a heads-up: we're closed for Chinese New Year from January 25th to February 8th, so please get the order in by December 31st.
| 值得记住的说法 | 中文 |
|---|---|
| Just a heads-up | 提个醒提醒对方注意，很口语 |
| closed for Chinese New Year | 春节放假 |
| get the order in by … | 在……之前把单下了比 place the order 更口语 |
GregGot it, I'll tell my team to get orders in early. Hey, let me pull Dana in. She runs my calendar.
明白，我会让团队早点下单。对了，我把 Dana 拉进来，她管我的日程。
听懂：pull Dana in 把 Dana 拉进电话 · runs my calendar 管我的日程
DanaHi, happy holidays! Greg's at a trade show until January 14th. What did you have in mind for a call?
你好，节日快乐！Greg 在展会上一直到 1 月 14 日。你想约什么时候的电话会？
听懂：trade show 展会 · What did you have in mind 你是怎么打算的
轮到你：约视频会
约 1 月 15 日或 16 日、芝加哥时间上午 9 点开视频会，谈新款和明年的订单计划。
你想说的意思：1 月 15 日或 16 日开个视频会行吗？你们那边上午 9 点。我们想给你们介绍新款，一起规划明年的订单。
- 能说清Can we do a video call on January 15th or 16th? 9 a.m. Chicago time. We can talk about new products and next year's orders.
- 自然Would January 15th or 16th work for a video call, at 9 a.m. Chicago time? We'd like to walk you through our new products and next year's orders.
- 高密度Would January 15th or 16th work for a video call, 9 a.m. your time? We'd love to walk you through the new line and map out next year's orders.
| 值得记住的说法 | 中文 |
|---|---|
| Would … work for a video call | ……开视频会方便吗约时间很客气的问法 |
| walk you through … | 给你详细介绍…… |
| map out next year's orders | 规划明年的订单map out＝规划出来 |
DanaOkay, that works for Greg. I'll send you a calendar invite today, in Chicago time, so nobody mixes up the time zones.
好，Greg 那个时间可以。我今天给你发日历邀请，按芝加哥时间，免得大家搞混时区。
听懂：calendar invite 日历会议邀请 · mixes up the time zones 搞混时区
GregPerfect. Thanks for calling, really. Have a great holiday, and enjoy the break!
太好了。真的谢谢你打来。节日愉快，好好休息！
听懂：enjoy the break 好好享受假期
没听清、卡住时怎么接？
这一场准备的救场的话：没听清、一时想不起词，先用一句接住，再想内容。
| 英文 | 中文 |
|---|---|
| Sorry, the line's a bit bad. Could you say that again? | 抱歉信号不太好，能再说一遍吗 |
| Could you speak a little slower, please? | 能说慢一点吗 |
| Let me check and email you the details. | 我确认一下，邮件发你细节 |
| Just to confirm, that's Chicago time, right? | 确认一下，是芝加哥时间对吧 |
在开口前练这一场
读过一遍，再开口说一遍：在开口前打开这一场，Greg 和 Dana 用各自的口音说话，轮到你时停下来等你开口，不限时间；想不起来，提示先给首字母，再给英文说法，最后才给中文。
免费注册、不用绑卡；免费版每周 2 轮 AI 实时对话和 3 次脚本版练习；做自己的场景、连上自己的 AI 可以免费试用 7 天，试用结束不自动扣费。目前只对身在海外的用户开放，电脑上的 Chrome 体验最好。
还可以练哪些场景？
- 机场接机：热情接待老客户，说清接下来的安排美国口音
- 视频通话：跟美国宠物达人谈合作，说清佣金和要求美国口音
- 视频电话：客户投诉尺寸超标，道歉并给出补救方案墨西哥口音
- 视频会议：守住价格底线，用小单方案拿下第一单澳大利亚、英国口音
- 陌生开发电话：向美国采购经理推销户外折叠椅，要到邮箱、约好回访美国口音
- WhatsApp 客服电话：帮澳洲买家排查台灯故障，给出补发或退款澳大利亚（布里斯班）口音
这页是怎么写的？
- 内容来源
- 开口前 App 里的练习场景「年底电话：感谢老客户，说清价格、放假和一月会议」：情境、角色、全文、三种说法和救场的话都是 App 里的原文，录音是 App 里这一场的录音。人名和情节是虚构的。
- AI 的使用
- 角色、对话和声音都由 AI 生成。
- 更新记录
- 2026-11-01 更新。发现错误，写信到 hello@kaikouqian.com。