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货代电话会：船期延误，改订早一班船并谈清加价

货代电话会Rachel · 美国口音　Jason · 新加坡口音

点「看一看」，Rachel 和 Jason 就在这里把这一场演一遍；轮到你开口的 5 个地方会停下来，给你看要说的意思和三种说法。

读一读全文 ↓

开口前 App 里的练习场景 · 外贸与跨境最后更新：

AI角色、对话和声音都由 AI 生成，只用于练习。

这一场在哪里，发生了什么？

周二上午 10 点，深圳一家外贸公司的办公室，你在工位上开三方电话会（美国客户 + 新加坡货代）

你是外贸业务员。新加坡货代 Jason 打来电话：原定从盐田开往洛杉矶的船因港口拥堵延误 6 天。美国客户 Rachel 的货要赶门店促销，4 月 20 日前必须进仓库，她已经很着急。

和谁对话？

Rachel
美国口音。客户的采购经理，担心错过促销，语气着急
Jason
新加坡口音。货代操作，说话快、务实，手上舱位不多

你要做到什么？

先跟客户讲清延误和新的到港时间；问货代能不能改订 3 月 28 日那班船；说清改船加价、我们承担一半，问客户能否接受；确认截关时间和工厂装柜时间；请货代今天下班前发新的订舱确认，你再把新船期转给客户。

这一场轮到你开口 5 次：

  1. 讲清延误
  2. 问早班船
  3. 谈加价
  4. 确认截关
  5. 要确认件

全文：这一场怎么说？

中英对照，不用注册。每一句都能点「听」，录音就是 App 里这一场的录音，只有角色的台词。轮到你的地方，写着你想说的意思、三种说法和值得记住的说法：能说清是短句，先保证对方听懂；自然是同事平时会说的；高密度更紧凑、信息更多。

Jason

Morning, both. Jason here. Bad news: your vessel from Yantian to LA is delayed six days because of port congestion.

两位早。我是 Jason。坏消息：你们从盐田到洛杉矶的船因为港口拥堵，要延误六天。

听懂：vessel 船（货轮） · Yantian 盐田港 · port congestion 港口拥堵

Jason

There's an earlier sailing on March 28th, but space is very tight this week.

3 月 28 日有一班更早的船，不过这周舱位非常紧。

听懂：earlier sailing 更早的一班船 · space is very tight 舱位很紧

Rachel

Six days? We need this stock in our warehouse by April 20th for a store promotion! When will it actually arrive?

六天？这批货 4 月 20 日前必须进我们仓库，要做门店促销！货到底什么时候到？

听懂：stock 货、库存 · store promotion 门店促销 · warehouse 仓库

轮到你：讲清延误

先跟客户确认：原船延误六天，到港要晚到 4 月 23 日左右。

你想说的意思：是的，原来的船延误了 6 天，到洛杉矶大概要 4 月 23 日左右了。

  • 能说清
    Yes, the ship is six days late. It will arrive in LA around April 23rd.
  • 自然
    I'm afraid the ship is delayed by six days, so it'll arrive in LA around April 23rd.
  • 高密度
    I'm afraid it's been pushed back six days, so we're now looking at around April 23rd for arrival in LA.
值得记住的说法中文
I'm afraid …恐怕……说坏消息时先垫一句，语气更软
delayed by six days延误了六天
pushed back six days推迟了六天push back＝往后推，比 delay 更口语
we're now looking at …现在预计是……说预估时间很常用
Rachel

That's too late for us. Is there any way to speed this up?

这对我们来说太晚了。有没有办法快一点？

听懂：too late for us 对我们来说太晚了 · speed this up 加快

轮到你：问早班船

转向货代：问有没有更早的船，能不能改订 3 月 28 日那班。

你想说的意思：Jason，你那边有更早的船吗？能不能把我们改到 3 月 28 日那班？

  • 能说清
    Jason, is there an earlier ship? Can we change to the March 28th ship?
  • 自然
    Jason, do you have anything earlier? Could we switch to the March 28th sailing?
  • 高密度
    Jason, any chance of something earlier? Could we switch to the March 28th sailing and move both containers onto it?
值得记住的说法中文
do you have anything earlier?有更早的吗
switch to …改到……比 change to 更口语
any chance of …有没有可能……问请求时很客气
move both containers onto …把两个柜挪到……上
Jason

Okay, I can check the 28th one. It gets to LA around the fifteenth, and only two slots are left.

好，28 号那班我可以看看。大概 15 号到洛杉矶，只剩两个舱位了。

听懂：only two slots are left 只剩两个舱位 · around the fifteenth 15 号左右

Jason

But there's a change fee: one hundred and eighty US dollars per container. And I need a yes today.

不过要收改船费：每个柜 180 美元。而且我今天就要答复。

听懂：change fee 改船费 · per container 每个柜 · I need a yes today 今天就得确定

Rachel

Wait, extra money? This delay isn't our fault. Who's paying for that?

等等，还要加钱？延误又不是我们的错。这钱谁出？

听懂：isn't our fault 不是我们的错 · Who's paying for that? 这钱谁出

轮到你：谈加价

说清改船两个柜共加 360 美元，我们承担一半，问客户能否接受。

你想说的意思：两个柜一共 360 美元。我们愿意承担一半，你们付 180，这样可以吗？

  • 能说清
    It's 360 dollars for two containers. We can pay half. Is that OK for you?
  • 自然
    It's 360 dollars in total. We're happy to cover half, so it's 180 for you. Would that work for you?
  • 高密度
    That's 360 dollars in total, and we're happy to cover half, so we split it fifty-fifty. Would that work for you?
值得记住的说法中文
in total一共
happy to cover half愿意承担一半cover＝承担费用
split it fifty-fifty对半分谈费用分摊很常用
Would that work for you?这样可以吗比 Is it OK 更商务、更客气
Rachel

Okay. I can live with that, as long as it really gets here on time.

好吧。只要货真能按时到，我能接受。

听懂：I can live with that 我能接受 · as long as 只要

Jason

Then let's lock it in. The catch is the cut-off: noon, March 26th. Can your factory load in time?

那就定下来。问题是截关时间：3 月 26 日中午。你们工厂来得及装柜吗？

听懂：lock it in 定下来 · The catch is 麻烦的是 · cut-off 截关（最晚交柜时间）

轮到你：确认截关

确认截关是 3 月 26 日中午，说明工厂 25 日就能装好柜。

你想说的意思：没问题。截关是 26 日中午，我们工厂 25 日就能装柜，还能多出一天。

  • 能说清
    Yes. The cut-off is March 26th at noon. Our factory can load on March 25th.
  • 自然
    We're fine there. The cut-off is noon on the 26th, and our factory can load the containers on the 25th.
  • 高密度
    We're fine there. With cut-off at noon on the 26th, we'll have both containers loaded by the 25th, so there's a day to spare.
值得记住的说法中文
We're fine there这点没问题
can load the containers on ………能装柜
have both containers loaded by …在……前把两个柜装好have sth done 表示安排好、完成
a day to spare还富余一天
Jason

Good, that works. I'll move your two containers now, before someone else grabs the space.

好，可以。我现在就把你们两个柜挪过去，免得舱位被别人抢走。

听懂：that works 这样可以 · grabs the space 抢走舱位

Rachel

Thanks. My boss will want the new dates in writing. When can I get them?

谢谢。我老板会要书面的新日期。我什么时候能拿到？

听懂：in writing 书面的

轮到你：要确认件

请货代今天下班前发新的订舱确认，再告诉客户你收到后马上把新船期转给她。

你想说的意思：Jason，麻烦今天下班前把新的订舱确认发给我。我一收到就把新船期转给 Rachel。

  • 能说清
    Jason, please send me the new booking today. Then I will send the new dates to Rachel.
  • 自然
    Jason, could you send the new booking confirmation by end of day? Then I'll forward the new schedule to Rachel.
  • 高密度
    Jason, can you get the booking confirmation over to me by end of day? As soon as it's in, I'll forward the new schedule to Rachel.
值得记住的说法中文
booking confirmation订舱确认
by end of day今天下班前邮件里常写 EOD
As soon as it's in, …一收到就……
forward … to …把……转给……
Jason

No problem. I'll send it over this afternoon. Sorry for the trouble, everyone.

没问题，今天下午就发过去。给大家添麻烦了。

听懂：send it over 发过去

Rachel

April 15th means we make the promotion. Thanks, both of you. Talk soon.

4 月 15 日到的话，我们就赶得上促销了。谢谢两位，回头聊。

听懂：make the promotion 赶上促销 · Talk soon 回头聊

没听清、卡住时怎么接？

这一场准备的救场的话：没听清、一时想不起词，先用一句接住，再想内容。

英文中文
Sorry, the line is bad. Could you say that again?抱歉，信号不好，能再说一遍吗
Could you slow down a little, please?麻烦说慢一点
Let me check with the factory and call you back.我跟工厂确认一下再回你
Just to confirm, …我确认一下……

在开口前练这一场

读过一遍，再开口说一遍：在开口前打开这一场，Rachel 和 Jason 用各自的口音说话，轮到你时停下来等你开口，不限时间；想不起来，提示先给首字母，再给英文说法，最后才给中文。

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内容来源
开口前 App 里的练习场景「货代电话会：船期延误，改订早一班船并谈清加价」：情境、角色、全文、三种说法和救场的话都是 App 里的原文，录音是 App 里这一场的录音。人名和情节是虚构的。
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角色、对话和声音都由 AI 生成。
更新记录
2026-11-01 更新。发现错误，写信到 hello@kaikouqian.com。

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