快递分拣中心夜班:重新分人,定优先顺序,讲清安全

快递分拣中心夜班Gary · 英国口音 Kasia · 波兰口音

点「看一看」,Gary 和 Kasia 就在这里把这一场演一遍;轮到你开口的 5 个地方会停下来,给你看要说的意思和三种说法。

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这一场在哪里,发生了什么?

周四晚上十点,夜班开工前,英国伯明翰郊外一个快递分拣中心的仓库里,机器声很大

今晚包裹量比平时多三成,3 号分拣线的传送带又刚坏了。你是夜班主管,要在开工前当面跟 A 线组长 Gary 和 B 线组长 Kasia 交代:怎么重新分人、先做什么、安全上有哪些硬规定,保证早上六点的车准时发。Gary 觉得人手不够,有点抵触;Kasia 担心新来的临时工跟不上。

和谁对话?

Gary
英国口音。A 线组长,老员工,觉得人手不够,有点抵触
Kasia
波兰口音。B 线组长,干练直接,担心新来的临时工跟不上

你要做到什么?

说清 3 号传送带坏了、修理工凌晨一点到、这之前停用;把 3 号线的 6 个人分开:4 个去 A 线,2 个去 B 线帮手工分拣;定下次日达优先,五点半前装完上车;拒绝临时工开叉车,讲清超过 25 公斤两人抬;约好凌晨两点在 A 线旁碰进度,有问题用对讲机找你。

这一场轮到你开口 5 次:

  1. 说故障
  2. 重新分人
  3. 定优先
  4. 讲安全
  5. 约碰进度

全文:这一场怎么说?

中英对照,不用注册。每一句都能点「听」,录音就是 App 里这一场的录音,只有角色的台词。轮到你的地方,写着你想说的意思、三种说法和值得记住的说法:能说清是短句,先保证对方听懂;自然是同事平时会说的;高密度更紧凑、信息更多。

Kasia

Evening. Did you see the numbers tonight? About ten thousand more parcels than usual.

晚上好。你看到今晚的数字了吗?包裹比平时多了大概一万件。

听懂:the numbers (今天的)业务量数字 · more parcels than usual 包裹比平时多

Gary

And line three's belt has stopped. Is anyone coming to fix it, or are we on our own?

而且 3 号线的传送带停了。有人来修吗,还是只能靠我们自己?

听懂:belt 传送带 · on our own 只能靠自己

轮到你:说故障

说清 3 号传送带坏了,修理工凌晨一点到,这之前 3 号线停用。

你想说的意思:对,今晚 3 号传送带坏了,修理工凌晨一点才到,这之前 3 号线停用。

  • 能说清
    Yes, belt three is down. The engineer comes at one a.m. We can't use line three until then.
  • 自然
    Yeah, belt three is down tonight. The engineer's coming at one a.m., so line three's out of action until then.
  • 高密度
    Belt three is down, I'm afraid. The engineer won't be here till one a.m., so line three's out of action until then.
值得记住的说法中文
… is down……坏了、停了机器、系统停机的常用说法
out of action停用、用不了
until then在那之前
won't be here till …要到……才来till 是 until 的口语
I'm afraid恐怕、很遗憾说坏消息前加上,语气更软
Gary

Great. Hours without a belt on our busiest night. So what happens to the six people from line three?

好极了。最忙的一晚好几个小时没传送带。那 3 号线那六个人怎么安排?

听懂:busiest night 最忙的一晚 · What happens to …? ……怎么安排

轮到你:重新分人

把 3 号线的 6 个人分开:4 个去 A 线,2 个去 B 线帮手工分拣。

你想说的意思:把他们分开:4 个去 A 线,2 个去 B 线帮忙手工分拣。

  • 能说清
    We split them up. Four go to line A. Two go to line B. They help with hand sorting.
  • 自然
    We'll split them up. Four join you on A, and two go to line B to help out with hand sorting.
  • 高密度
    We'll split them up: four join you on A, and two head over to B to help out with the hand sorting.
值得记住的说法中文
split them up把他们分开
join you on …到……来跟你一起干on 后面接线、组
head over to …过去……比 go to 更口语
help out with …帮忙做……
Kasia

Extra hands are good. But most of them are agency staff, new this week. They're slow at hand sorting.

多几个人手是好事。可他们大多是这周新来的派遣临时工,手工分拣很慢。

听懂:extra hands 额外的人手 · agency staff 中介派来的临时工 · hand sorting 手工分拣

Gary

And even with more people, we can't clear everything by morning. So what goes first?

就算多了人,早上之前也清不完。那先做什么?

听懂:clear everything 把活全清完 · what goes first 先做哪个

轮到你:定优先

定下优先顺序:先做次日达,必须在早上五点半前装完上车,六点发车。

你想说的意思:先做次日达的包裹,五点半之前必须装完上车,六点的车要准时走。

  • 能说清
    Next-day parcels go first. They must be loaded by five thirty. The lorries leave on time at six.
  • 自然
    Next-day parcels come first. They have to be loaded by five thirty, so the lorries leave on time at six.
  • 高密度
    Next-day is the priority tonight. It all has to be loaded by half five at the latest, so the six o'clock lorries leave on time.
值得记住的说法中文
come first优先
be loaded by …在……前装完车
is the priority是重点、优先
at the latest最晚half five 是英式说法:五点半
leave on time准时出发
Gary

Fair enough. The rest can wait for the day shift, then. Next-day's quicker to sort anyway.

行吧。那剩下的留给白班。反正次日达分起来也快些。

听懂:Fair enough 行吧、有道理 · day shift 白班

Kasia

One thing. Some agency guys offered to drive the forklifts to move pallets faster. Can they?

还有个事。几个临时工主动说可以开叉车,把托盘挪得快一点。行吗?

听懂:forklifts 叉车 · pallets 托盘

轮到你:讲安全

拒绝:临时工不准开叉车;超过 25 公斤的件必须两个人抬。

你想说的意思:不行。临时工不准开叉车。超过 25 公斤的件要两个人一起抬。

  • 能说清
    No. Agency staff aren't allowed on the forklifts. Anything over twenty-five kilos needs two people.
  • 自然
    Sorry, that's a no. Agency staff aren't allowed on the forklifts, and anything over twenty-five kilos is a two-person lift.
  • 高密度
    Sorry, that's a no. Agency staff aren't allowed on the forklifts, and anything over twenty-five kilos is a two-person lift, no exceptions.
值得记住的说法中文
that's a no这个不行比直接说 No 客气
aren't allowed on …不准用……on 指操作机器、车辆
anything over …超过……的东西
a two-person lift要两个人抬
no exceptions没有例外讲硬规定时加上
Gary

Understood. I'll make sure my lot know. Safety first, even on a mad night like this.

明白。我会让我组里的人都知道。再忙也是安全第一。

听懂:my lot 我手下这帮人(英式口语) · a mad night 忙疯了的一晚

Kasia

Good. Do you want to check in with us later, or should we just call you if something goes wrong?

好。你要晚点跟我们碰一下,还是有事我们直接找你?

听懂:check in with us 跟我们碰一下 · something goes wrong 出问题

轮到你:约碰进度

约好凌晨两点在 A 线旁边碰一次进度;有问题就用对讲机找你。

你想说的意思:凌晨两点在 A 线旁边碰一下进度。在那之前有什么问题,用对讲机找我。

  • 能说清
    Let's meet by line A at two a.m. If anything comes up, get me on the radio.
  • 自然
    Let's touch base by line A at two a.m. If anything comes up before then, get me on the radio.
  • 高密度
    Let's touch base by line A at two to see where we are. If anything comes up before then, just get me on the radio.
值得记住的说法中文
touch base碰一下、对一下比 have a meeting 轻松
see where we are看看进度到哪了
if anything comes up如果有什么情况
get me on the radio用对讲机找我radio 在仓库里指对讲机
Gary

Got it. Right, I'll brief my team now. Let's get these lorries out on time.

明白。好,我这就去跟组里交代。争取把车都准时发出去。

听懂:brief my team 给组员交代任务 · lorries 卡车(英式说法)

Kasia

Okay. I'll show the new ones how we hand sort. See you later.

好。我去教新来的怎么手工分拣。待会儿见。

听懂:the new ones 新来的人 · See you later 待会儿见

没听清、卡住时怎么接?

这一场准备的救场的话:没听清、一时想不起词,先用一句接住,再想内容。

英文中文
Sorry, it's really loud. Can you say that again?抱歉,这里太吵了,能再说一遍吗
Give me a second to check the numbers.等一下,我看看数字
Just to be clear, …我说清楚一点……
Let me check and come back to you.我查一下再回复你

在开口前练这一场

读过一遍,再开口说一遍:在开口前打开这一场,Gary 和 Kasia 用各自的口音说话,轮到你时停下来等你开口,不限时间;想不起来,提示先给首字母,再给英文说法,最后才给中文。

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开口前 App 里的练习场景「快递分拣中心夜班:重新分人,定优先顺序,讲清安全」:情境、角色、全文、三种说法和救场的话都是 App 里的原文,录音是 App 里这一场的录音。人名和情节是虚构的。
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2026-11-01 更新。发现错误,写信到 hello@kaikouqian.com。

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