酒店走廊：给客人送枕头毛巾，约好打扫时间

Excuse me! Are you from housekeeping? Could I get two extra pillows and some fresh towels, please?

打扰一下！你是客房部的吗？能给我加两个枕头，再拿些干净毛巾吗？

听懂：housekeeping 客房部 · extra pillows 多加的枕头 · fresh towels 干净的新毛巾

Thank you. And one more thing. It's already two o'clock, and my room still hasn't been cleaned. Why is that?

谢谢。还有一件事。都两点了，我的房间还没打扫。这是为什么？

听懂：one more thing 还有一件事 · still hasn't been cleaned 还没打扫

Hmm. I did hang the sign this morning, but I took it off before lunch. Nobody came.

嗯。我早上确实挂了牌子，可午饭前就摘了。还是没人来。

听懂：took it off 把它摘下来了 · before lunch 午饭前

Good afternoon, madam, I'm Rahul, the floor supervisor. Sorry about the wait. Our morning round had already finished by then.

下午好，女士，我是楼层主管 Rahul。让您久等了。那时我们上午那一轮已经打扫完了。

听懂：floor supervisor 楼层主管 · morning round 上午那一轮（打扫）

We can do the room now or in an hour. Could you check with our guest?

房间现在或一小时后都能打扫。你问问客人哪个方便？

听懂：do the room 打扫房间 · check with 跟……确认一下

Either is fine, really. But please be finished by five. I have a business call in my room.

哪个都行。不过请五点前弄完，我在房间里有个工作电话。

听懂：Either is fine 两个都行 · business call 工作电话

Of course, madam. We'll make sure it's done well before five, and quietly.

当然，女士。我们保证五点前早早弄完，而且会很安静。

听懂：make sure 保证 · well before five 五点前早早地

Good. And if I need anything else this evening, who should I call?

好。那今晚如果还需要别的，我该打给谁？

听懂：anything else 别的东西

Perfect, that's easy to remember. Thank you.

太好了，很好记。谢谢你。

听懂：easy to remember 好记

Enjoy your stay, madam. I'll help bring the pillows from the store room.

祝您入住愉快，女士。我来帮忙从储物间拿枕头。

听懂：Enjoy your stay 入住愉快 · store room 储物间