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干洗店：大衣洗坏了，拿出证据要赔偿

干洗店Holly · 英国口音　Simon · 英国口音

点「看一看」，Holly 和 Simon 就在这里把这一场演一遍；轮到你开口的 5 个地方会停下来，给你看要说的意思和三种说法。

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这一场在哪里，发生了什么？

周四下午，伦敦一家街边干洗店的柜台前（你来取上周送洗的羊毛大衣）

你上周四把一件羊毛大衣送到这家干洗店，今天来取，发现大衣缩了一码，袖口还褪了色。店员 Holly 说标签写着可以干洗，不是店里的责任；经理 Simon 客气，但只想退洗衣费。

和谁对话？

Holly
英国口音。店员，年轻，照章办事，有点防备
Simon
英国口音。店经理，客气但想少赔，先只肯退洗衣费

你要做到什么？

说清大衣出了什么问题；拿出收据和送洗前的照片；拒绝只退 12 镑洗衣费，说明大衣去年 280 镑买的；按店里贴的规定要求赔 140 镑；今天定不了，就要一个处理编号，三个工作日内回复。

这一场轮到你开口 5 次：

  1. 说问题
  2. 拿证据
  3. 拒绝低赔
  4. 按规定索赔
  5. 要编号

全文：这一场怎么说？

中英对照，不用注册。每一句都能点「听」，录音就是 App 里这一场的录音，只有角色的台词。轮到你的地方，写着你想说的意思、三种说法和值得记住的说法：能说清是短句，先保证对方听懂；自然是同事平时会说的；高密度更紧凑、信息更多。

Holly

Afternoon! Here's your coat, all cleaned and pressed. Have a quick look before you go. Everything okay?

下午好！这是您的大衣，洗好也熨好了。走之前快看一下。都没问题吧？

听懂：cleaned and pressed 洗好并熨好 · Have a quick look 快速看一下

轮到你：说问题

说清楚：大衣上周四送来，现在缩了一码，袖口也褪色了。

你想说的意思：不太好。我上周四送来的大衣，今天一看缩了一码，袖口也褪色了。

  • 能说清
    No, sorry. I dropped it off last Thursday. It's shrunk a size. The cuffs have faded.
  • 自然
    Actually, no. I dropped it off last Thursday, and it's shrunk a size. The cuffs have faded too.
  • 高密度
    Not really, I'm afraid. I dropped it off last Thursday, and it's shrunk a size, and the cuffs have faded as well.
值得记住的说法中文
Not really, I'm afraid.恐怕不太行比直接说 No 客气
I dropped it off …我……把它送来的drop off＝送来、放下
it's shrunk a size缩了一码shrink 的完成时
the cuffs have faded袖口褪色了
Holly

Hmm. The care label says dry-clean, and we followed it. So it's not our fault, I'm afraid. Got your receipt?

嗯……洗涤标签写的是干洗，我们是照着做的。所以恐怕不是我们的责任。收据带了吗？

听懂：care label 洗涤标签 · dry-clean 干洗 · receipt 收据

轮到你：拿证据

拿出收据和送洗前拍的照片，指出标签写的就是可以干洗。

你想说的意思：带了，这是收据。这些是我送洗前拍的照片。标签写的是可以干洗，那本来就不该洗坏。

  • 能说清
    Here you go. These are photos I took before. You can see the difference. The label says dry-clean.
  • 自然
    Here you go. And these are photos I took before I dropped it off. The label says it can be dry-cleaned.
  • 高密度
    Here you go. And here are photos I took before I dropped it off, so you can see the difference. The label says it can be dry-cleaned, so it should've been fine.
值得记住的说法中文
Here you go.给你递东西时说
photos I took before …我在……之前拍的照片
you can see the difference你能看出差别
it should've been fine本来应该没问题的should have done＝本该
Holly

Okay, thanks. The photos do look different. But I can't sort this out myself. I'll get my manager.

好，谢谢。照片上看确实不一样。但这事我自己处理不了，我去叫经理。

听懂：sort this out 处理、解决这件事

Simon

Hello, I'm Simon, the manager. Holly's filled me in. I'm really sorry the coat's come back like this.

您好，我是经理 Simon。Holly 跟我说了情况。大衣洗成这样，真的很抱歉。

听懂：filled me in 跟我说了情况 · come back like this （洗完）变成这样

Simon

What I can offer today is a refund of your cleaning fee, so twelve pounds. Would that be okay?

我今天能做的是把洗衣费退给您，也就是 12 镑。这样可以吗？

听懂：refund 退款 · cleaning fee 洗衣费

轮到你：拒绝低赔

说只退 12 镑不够：大衣是去年 280 镑买的，有购物记录。

你想说的意思：只退 12 镑洗衣费不够。这件大衣是我去年花 280 镑买的，我有购物记录。

  • 能说清
    Sorry, that's not enough. I paid 280 pounds for it last year. I've got the purchase record.
  • 自然
    I'm afraid that's not enough. I paid 280 pounds for it last year, and I've got the purchase record.
  • 高密度
    I appreciate the offer, but I'm afraid that's not enough. I paid 280 pounds for it last year, and I've got the purchase record right here.
值得记住的说法中文
I appreciate the offer, but …谢谢你的提议，不过……先客气再拒绝
I'm afraid that's not enough恐怕这不够
I paid … for it我花了……买的
I've got the purchase record我有购物记录
Simon

I understand, it's a good coat. But I can't just pay the full price. What would you see as fair?

我明白，这是件好大衣。但我不能直接赔全价。您觉得怎样算公平？

听懂：the full price 全价 · What would you see as fair? 您觉得怎样才公平

轮到你：按规定索赔

指着店里贴的规定：洗坏了最多赔购买价的一半，所以要求赔 140 镑。

你想说的意思：按你们店里贴的规定，洗坏了最多赔衣服价钱的一半，所以我要求赔 140 镑。

  • 能说清
    Your own notice says up to half the price. So I'm asking for 140 pounds.
  • 自然
    Going by your own notice, you pay up to half the price. So I'm asking for 140 pounds.
  • 高密度
    Going by your own notice, damaged items get up to half the price paid. So I'm asking for 140 pounds, which seems fair.
值得记住的说法中文
Going by your own notice, …按你们自己贴的规定……go by＝按照
up to half the price最多一半的价钱
So I'm asking for …所以我要求……比 I want 正式、坚定
which seems fair这很合理
Simon

Yes, that notice is our policy. But it only applies when the damage is clearly down to us.

对，那张告示是我们的规定。但只适用于明确是我们造成的损坏。

听懂：policy 规定、政策 · clearly down to us 明确是我们的责任

Simon

And I can't approve claims myself. Head office decides, usually within three working days. Is that alright?

而且我自己批不了索赔。总部来定，一般三个工作日内。这样可以吗？

听懂：approve claims 批准索赔 · Head office 总部 · working days 工作日

轮到你：要编号

今天定不了，就请对方写下处理编号，并在三个工作日内回复。

你想说的意思：行，如果今天定不了，请给我写一个处理编号，三个工作日内给我回复。

  • 能说清
    Okay. If it can't be decided today, I'd like a reference number. Please get back to me within three working days.
  • 自然
    Okay. If it can't be decided today, could you write down a reference number? And please get back to me within three working days.
  • 高密度
    Fine, but if it can't be decided today, I'd like a reference number in writing, and someone to get back to me within three working days.
值得记住的说法中文
if it can't be decided today, …如果今天定不下来……
a reference number in writing写下来的处理编号in writing＝书面的
get back to me within …在……之内回复我get back to sb＝回复某人
Simon

Of course. I'll log it now. Your reference is DC4471, I'll write it on your receipt. Holly, copy the photos, please.

当然。我现在就登记。您的编号是 DC4471，我写在收据上。Holly，麻烦把照片复制一份。

听懂：log it 登记下来 · reference 编号

Holly

Done. One thing, though: please don't wash or change the coat. Head office may want to see it.

好了。不过有一点：大衣请别再洗、也别改。总部可能要看实物。

听懂：One thing, though 不过有一点

Simon

You'll hear from head office by Tuesday at the latest. Sorry again for the trouble.

最晚周二总部会联系您。再次抱歉给您添麻烦了。

听懂：You'll hear from … ……会联系你 · at the latest 最晚

没听清、卡住时怎么接？

这一场准备的救场的话：没听清、一时想不起词，先用一句接住，再想内容。

英文中文
Sorry, could you say that again more slowly?抱歉，能慢一点再说一遍吗
Just so I'm clear, what exactly are you offering?我确认一下，你们具体打算怎么赔
Could you write that down for me?能帮我写下来吗
Give me a second to find it.稍等，我找一下

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开口前 App 里的练习场景「干洗店：大衣洗坏了，拿出证据要赔偿」：情境、角色、全文、三种说法和救场的话都是 App 里的原文，录音是 App 里这一场的录音。人名和情节是虚构的。
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2026-11-01 更新。发现错误，写信到 hello@kaikouqian.com。

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