场景指南练习场景创作者English登录免费注册

催款电话：问清逾期原因，敲定付款日期

催款电话Claire · 英国口音　Martin · 英国口音

点「看一看」，Claire 和 Martin 就在这里把这一场演一遍；轮到你开口的 5 个地方会停下来，给你看要说的意思和三种说法。

读一读全文 ↓

开口前 App 里的练习场景 · 财会最后更新：

AI角色、对话和声音都由 AI 生成，只用于练习。

这一场在哪里，发生了什么？

4 月 16 日周二上午 10 点，曼彻斯特，你在公司工位上给老客户的财务部打电话

你是包装材料供应商 Brightpack Supplies 的应收会计。老客户 Pennine Foods 有一张 18,400 英镑的发票已经逾期 32 天，两封提醒邮件都没回音。今天你直接打电话给对方应付账款主管 Claire，聊到一半，她把财务总监 Martin 叫来接电话。

和谁对话？

Claire
英国口音。客户公司应付账款主管，忙得焦头烂额，一开始想敷衍过去
Martin
英国口音。客户公司财务总监，说话客气，但想多拖几周

你要做到什么？

说清是哪张发票、多少钱、逾期多久；指出之前发过两封提醒邮件；问清卡在哪里，并主动提出重发发票和送货单；对方想拖到月底时，提出周五先付一半 9,200 英镑、4 月 29 日前付清余款；说明合同里逾期超过 45 天会暂停发货，并请对方今天邮件确认付款计划。

这一场轮到你开口 5 次：

  1. 说明来意
  2. 提醒邮件
  3. 问卡点
  4. 谈分期
  5. 说明后果

全文：这一场怎么说？

中英对照，不用注册。每一句都能点「听」，录音就是 App 里这一场的录音，只有角色的台词。轮到你的地方，写着你想说的意思、三种说法和值得记住的说法：能说清是短句，先保证对方听懂；自然是同事平时会说的；高密度更紧凑、信息更多。

Claire

Accounts payable, Claire Hughes speaking. Sorry, it's a bit mad here today. How can I help?

应付账款部，我是 Claire Hughes。不好意思，今天这边忙疯了。有什么事吗？

听懂：Accounts payable 应付账款部 · it's a bit mad here 这边忙疯了（英式口语）

轮到你：说明来意

报上公司，说清是哪张发票、多少钱、哪天到期、逾期多久。

你想说的意思：你好，我是 Brightpack Supplies 的，打电话是为了发票 INV-2291，金额 18,400 英镑，3 月 15 日到期，现在已经逾期 32 天了。

  • 能说清
    Hi, I'm calling from Brightpack Supplies. It's about invoice INV-2291. It's for £18,400. It was due on March 15th. Now it's 32 days late.
  • 自然
    Hi Claire, I'm calling from Brightpack Supplies about invoice INV-2291. It's for £18,400. It was due on March 15th, so it's now 32 days overdue.
  • 高密度
    Hi Claire, I'm calling from Brightpack Supplies about an overdue invoice, INV-2291, for £18,400. It was due on March 15th, so we're now 32 days past due.
值得记住的说法中文
I'm calling from … about …我是……的，打电话是为了……电话开场一句说清身份和来意
It was due on ………到期
we're now … days past due现在已经逾期……天past due 是财务常用说法
Claire

Right, let me pull that up. Okay, got it. But honestly, I don't think we've had any emails about this. Are you sure?

好，我把它调出来。嗯，找到了。不过说实话，我们好像没收到过关于这个的邮件。你确定发过吗？

听懂：pull that up （在系统里）调出来 · Are you sure? 你确定吗

轮到你：提醒邮件

客气但明确地指出：4 月 2 日和 4 月 10 日发过两封提醒邮件，都没回复。

你想说的意思：发过的。4 月 2 日发了一封提醒，4 月 10 日又发了一封，但两封都没收到回复。

  • 能说清
    Yes, I'm sure. We sent two reminders. One on April 2nd, and one on April 10th. We got no reply.
  • 自然
    Yes, we did. We sent reminders on April 2nd and April 10th, but we haven't heard back on either.
  • 高密度
    We did, actually. We sent reminders on April 2nd and again on April 10th, but we haven't heard back on either.
值得记住的说法中文
We did, actually.我们确实发过客气地纠正对方，比 No, you're wrong 柔和
and again on ………又（发了一次）
we haven't heard back on either两封都没收到回复hear back＝收到回音
Claire

Oh dear, our inbox has been a nightmare this month. Sorry. It's waiting for internal approval, and I can't push it through myself.

哎呀，我们这个月的收件箱一团糟。抱歉。这张发票在等内部审批，我自己没法让它快点过。

听懂：inbox 收件箱 · internal approval 内部审批 · push it through 推动它尽快通过

轮到你：问卡点

问清审批到底卡在哪，主动提出马上重发发票和送货单。

你想说的意思：明白。审批是卡在什么地方吗？如果有帮助，我今天就把发票和送货单重新发给你。

  • 能说清
    I see. What is the problem with the approval? I can send the invoice and delivery notes again today.
  • 自然
    I see. Is anything holding it up? If it helps, I can resend the invoice and the delivery notes today.
  • 高密度
    Got it. Is anything holding up the approval? If it helps, I can resend the invoice and the signed delivery notes right away.
值得记住的说法中文
Is anything holding up …?是什么卡住了……吗问卡点但不像在指责
If it helps, …如果有帮助的话……主动提供帮助的软开头
resend the invoice重发发票
Claire

Purchasing haven't matched it to the goods received yet, so that would help. Oh, my finance director's just walked in. I'll put him on.

采购那边还没把它和收货记录对上，所以这会有帮助。哦，我们财务总监刚进来，我让他接电话。

听懂：finance director 财务总监 · put him on 让他来接电话

Martin

Hello, Martin Shaw here. Thanks for your patience. Look, we're keen to settle this, but cash is tight this quarter.

你好，我是 Martin Shaw。谢谢你的耐心。是这样，我们很想把这笔结了，但这个季度现金比较紧。

听懂：keen to settle this 很想把这笔账结清 · cash is tight 现金紧张

Martin

Could we clear the whole thing in our month-end payment run? That's how we normally work.

我们能不能在月底统一付款时把整笔一起付掉？我们一般都是这么操作的。

听懂：clear the whole thing 把整笔付清 · month-end payment run 月底统一批量付款

轮到你：谈分期

不接受全部拖到月底，提出本周五先付一半 9,200 英镑，余款 4 月 29 日前付清。

你想说的意思：我理解，但全部拖到月底对我们来说太晚了。能不能这周五先付一半，9,200 英镑，剩下的 4 月 29 日前付清？

  • 能说清
    I understand. But end of month is too late for us. Can you pay half, £9,200, this Friday? And the rest by April 29th?
  • 自然
    I hear you, but the end of the month is a bit late for us. Could you pay half, £9,200, this Friday, and the balance by April 29th?
  • 高密度
    I hear you, but waiting until month-end is too long for us. Can we meet halfway: £9,200 this Friday, and the balance by April 29th?
值得记住的说法中文
I hear you, but …我理解你的意思，但……先认可对方，再提自己的要求
meet halfway各让一步
the balance by …余款在……前付清balance 在财务里是余额、尾款
Martin

Hm, I see where you're coming from. Let me think about that. And if we can't manage it, what happens then?

嗯，我明白你的立场。我考虑一下。那如果我们做不到，会怎么样？

听懂：I see where you're coming from 我明白你的立场 · manage it 做到、办到

轮到你：说明后果

说明合同规定逾期超过 45 天会暂停发货，并请对方今天邮件确认付款计划。

你想说的意思：按合同，逾期超过 45 天我们就得暂停发货。你们下一批货是 5 月 1 日发，所以能不能今天发邮件确认一下付款计划？

  • 能说清
    Our contract says this. After 45 days late, we stop deliveries. Please confirm the plan by email today.
  • 自然
    Under our contract, if a payment is more than 45 days late, we have to stop deliveries. Could you confirm the plan by email today?
  • 高密度
    Under our contract, anything over 45 days late means we have to put deliveries on hold. Your next order ships on May 1st, so could you confirm the payment plan by email today?
值得记住的说法中文
Under our contract, …按照我们的合同……摆出依据，语气不带情绪
put deliveries on hold暂停发货on hold 比 stop 委婉
confirm … by email today今天邮件确认……电话谈好的事，要落到书面
Martin

Understood. Nobody wants that, least of all us. Fair enough, let's not let it come to that.

明白。谁都不想那样，我们最不想。好吧，别让事情走到那一步。

听懂：least of all us 我们尤其不想 · let it come to that 让事情走到那一步

Martin

Right, so: £9,200 this Friday, and the rest by the 29th. Claire will put it in an email today.

好，那就这样：这周五付 9,200 英镑，余款 29 日前付清。Claire 今天会发邮件确认。

听懂：the rest by the 29th 余款 29 日前付清 · put it in an email 写进邮件里

Claire

I'll send it this afternoon. And please do send those delivery notes again, just in case.

我今天下午就发。另外麻烦把送货单再发一遍，以防万一。

听懂：delivery notes 送货单 · just in case 以防万一

Martin

Thanks. Glad we got that sorted. Speak soon.

谢谢你。很高兴把这事说定了。回头聊。

听懂：got that sorted 把事情解决了 · Speak soon 回头聊（电话结束语）

没听清、卡住时怎么接？

这一场准备的救场的话：没听清、一时想不起词，先用一句接住，再想内容。

英文中文
Sorry, the line's a bit bad. Could you say that again?抱歉，信号不太好，能再说一遍吗
Could you slow down a little, please?麻烦说慢一点
Just to make sure I've got this right, …我确认一下我理解得对不对……
Let me check that and call you back.我查一下再打给您

在开口前练这一场

读过一遍，再开口说一遍：在开口前打开这一场，Claire 和 Martin 用各自的口音说话，轮到你时停下来等你开口，不限时间；想不起来，提示先给首字母，再给英文说法，最后才给中文。

在开口前练这一场还没有账号？免费注册

免费注册、不用绑卡；免费版每周 2 轮 AI 实时对话和 3 次脚本版练习；做自己的场景、连上自己的 AI 可以免费试用 7 天，试用结束不自动扣费。目前只对身在海外的用户开放，电脑上的 Chrome 体验最好。

还可以练哪些场景？

这页是怎么写的？

内容来源
开口前 App 里的练习场景「催款电话：问清逾期原因，敲定付款日期」：情境、角色、全文、三种说法和救场的话都是 App 里的原文，录音是 App 里这一场的录音。人名和情节是虚构的。
AI 的使用
角色、对话和声音都由 AI 生成。
更新记录
2026-11-01 更新。发现错误，写信到 hello@kaikouqian.com。

← 所有练习场景